Test Your Knowledge: Design Thinking & Human Factor Research

Instructions: Select the best answer for each question.

1. In this lesson, what is friction?
2. Why does the module begin with interviewing the person doing the work?
3. What does empathy mean in the lesson?
4. What happens in the define stage?
5. Why should students avoid jumping straight to prototype?
6. What does a strong business hypothesis include?
7. Which interview question best helps find friction?
8. Why do benchmarks and KPIs matter?
9. Why should students observe real routines?
10. What is a prototype in this module?
11. What do repeated problems in interviews usually signal?
12. What should students learn to ask after this lesson?
Score
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Go back to the lesson and review the main ideas.

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Use the worksheet

Use Friction Finder to interview a peer and turn real buying friction into product opportunities.

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